1. General
Altmedia LTD (referred to as "the Company," "we," "us," or "our") provides this Privacy Policy to explain how we collect, use, and share information from individuals who visit our website at vistamaze.com (the "Website") and use any related services. For more details about our company, please visit https://altmedia.digital/.
We respect your privacy and are committed to protecting your personal data, handling it responsibly and securely.
This policy outlines why and how we collect your information, who we share it with, and the safeguards we have in place to protect your data.
2. Information Collection
Personal Data You Provide:
- Name
- Email address
- Payment details (processed securely through third-party providers)
- Customer support communications
Data Collected Automatically by Our Servers:
To maintain service quality and operational efficiency, we monitor your interaction with our services, including:
- IP addresses
- Device information (e.g., mobile device specifications, operating system, browser type)
- Pages visited
- Other similar information recorded in server log files
Our servers also collect non-identifiable information such as pages visited and visitor domains, which we use for internal analysis, traffic monitoring, and customizing content. This non-identifiable data may be aggregated and shared in statistical form with third parties for marketing, advertising, or research.
Third-Party Data Collection:
Both we and third parties may collect personal data related to your online activities across devices and platforms while using our services. We have no control over how third parties manage their opt-out options.
Cookies:
Visitors to our Website may receive cookies—small data files stored on your device that help track usage patterns, store unique IDs for anonymous identification, and facilitate targeted advertising. Some of our partners, such as advertisers, may also place cookies.
You can adjust your browser settings to block or warn about cookies, but please note that disabling cookies may limit some website features or services.
3. Legal Basis for Processing Data
We process your personal data based on the following legal grounds:
- Consent: You have given clear consent for specific uses, such as marketing communications.
- Contractual Necessity: Processing is essential to fulfill our contract with you, like providing the requested services.
- Legal Obligation: Compliance with legal requirements under Cyprus and EU law.
- Legitimate Interests: We may process data for legitimate business purposes (e.g., service improvements), provided it does not override your rights.
4. Your Rights Under GDPR
As an EU resident, you have the following rights under the General Data Protection Regulation (GDPR):
- Access your personal data and understand how it is used.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data when no longer necessary.
- Restrict certain processing activities.
- Receive your data in a portable, commonly used format.
- Object to data processing, especially for marketing or based on legitimate interests.
- Withdraw consent at any time.
To exercise these rights, please contact us at support@vistamaze.com.
5. Parental Consent
We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not submit any personal data, including your name, address, phone number, or email. If we become aware that data from an individual under 18 has been collected without parental consent, we will promptly delete that data and terminate the account. If you believe we may hold data from a minor, please contact support@vistamaze.com immediately.
6. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements. Retention periods vary depending on the type of data and applicable laws.
7. Data Security
We employ appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online system can be fully secure, and we cannot guarantee absolute security.
8. Data Sharing and Transfers
We may share your personal data with:
- Service providers and partners who support delivering our services.
- Regulatory or law enforcement bodies, if legally required.
If personal data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards, such as Standard Contractual Clauses or equivalent protections.
9. Copyright/Notifications
We respect third-party copyrights and respond to all valid copyright infringement notifications in accordance with relevant laws. Upon receiving a complaint notice, we may remove or disable access to the alleged infringing content, which can include disabling user accounts. We will notify the user responsible and allow them an opportunity to respond, as permitted by law.
10. Updates to This Policy
This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. Significant updates will be communicated by posting notices on the Website or via email when appropriate. We encourage you to review this policy regularly.
Contact Us
Please note that cancelling the service stops future charges but does not refund past payments. There are no hidden fees or minimum purchase requirements. This service is available only to users aged 18 and above.
For any questions or concerns about this policy or your data, please contact our support team at support@vistamaze.com.